About this service

Managing ongoing relationships with past students (Alumni) including fundraising and donor management, requests for certificate re-printing and Higher Education Achievement Reports (HEARs).

This service:

• Allows Alumni to make donations via secure online payment processing
• Provides a secure repository for verified electronic documents including records of graduates’ achievements during their time at Cardiff University
• Grants access to third parties so they can view fully authorised certificates
• Provides additional printed copies of certificates

University IT provides the IT infrastructure, IT equipment and technical support to the Registry and Development and Alumni Relations departments to enable them to deliver services to past students.

Staff in Development and Alumni Relations and Registry can contact the IT Service Desk for more information about accessing this service.

Users can access these services on our Donate page and the Verify Cardiff page respectively.

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About this service

Enhance presentations with questions, polls and quizzes which your audience can interact with and see the results in real-time.

This service is available via web browsers and mobile devices and provides live, real-time feedback. You can also export the results for further analysis.

About this service

Business Intelligence and Management Information reporting to Colleges, Schools and Professional Services.

This service:

• provides both simple and complex reports depending on requirement
• provides both standard and bespoke reports depending on requirement
• can automate reports to run at a frequency defined by the user.

Business Intelligence provides access to key business data that enables the University’s senior management to make strategic, information-based decisions. The service provides access to a single source of data, combined across an agreed set of business functions, along with a series of analytic reports and capability.

This enables data analysts in Colleges and Professional Services to create and make use of reports more coherently and consistently. Business Objects allows you to run reports against corporate data within databases such as SIMS (the student records system) and CoreHR (the staff HR system).

Business Intelligence and Business Objects rely on data from the business and student facing corporate systems.

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About this service

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About this service

Providing support for desktop machines and laptops for University business. Open access computers are available in Library and IT room locations.

Staff will have access to all other services in offices, teaching spaces, IT labs, as well as:

• provision and support of workstations in open access computer rooms and workstations for use by University staff across campus
• provision of a preconfigured and manged Windows environment tuned to work in the University environment and pre-installed with University software
• provision of a Cyber Essentials certified variation of the standard desktop image – required by researchers who need this government-backed certification for protection against cyber-attacks.
• encryption service for laptops to protect University data
• access the Find a PC resource to locate free computers on campus.

Desktop computers (using the University-managed environment)

Provision of a fully managed Windows environment deployed to compatible University-owned desktop computers and customised to operate in the University environment. The environment contains pre-installed and configured components such as networking setup, network login, managed applications, anti-virus software, printing and access to central file storage, all of which would otherwise require manual installation. The service includes computers designed for use and specifically configured for:

• open access computers
• staff computers
• computers in teaching spaces
• computers for examinations.

Desktop computers (without the University-managed environment)

Provision of desktop computers with manufacturer supplied operating systems (Windows and Mac) that are not configured with a managed environment, but where all software and user settings are managed manually by users of the equipment.

Managed laptop computers

Provision of Windows and Mac computers from recommended suppliers which conform to required technical specifications to ensure devices are encrypted and are managed with IT policies for compliance purposes.

Find a PC

Via the intranet you can access real-time availability of University IT open access computers across campus. Open access computers are available in Library locations and computer rooms. School-managed computers and locations are not included in this service.

Please contact the IT Service Desk with any additional equipment requirements.

About this service

Providing support for desktop machines and laptops for University business. Open access computers are available in Library and IT room locations.

Staff will have access to all other services in offices, teaching spaces, IT labs, as well as:

• provision and support of workstations in open access computer rooms and workstations for use by University staff across campus
• provision of a preconfigured and manged Windows environment tuned to work in the University environment and pre-installed with University software
• provision of a Cyber Essentials certified variation of the standard desktop image – required by researchers who need this government-backed certification for protection against cyber-attacks.
• encryption service for laptops to protect University data
• access the Find a PC resource to locate free computers on campus.

Desktop computers (using the University-managed environment)

Provision of a fully managed Windows environment deployed to compatible University-owned desktop computers and customised to operate in the University environment. The environment contains pre-installed and configured components such as networking setup, network login, managed applications, anti-virus software, printing and access to central file storage, all of which would otherwise require manual installation. The service includes computers designed for use and specifically configured for:

• open access computers
• staff computers
• computers in teaching spaces
• computers for examinations.

Desktop computers (without the University-managed environment)

Provision of desktop computers with manufacturer supplied operating systems (Windows and Mac) that are not configured with a managed environment, but where all software and user settings are managed manually by users of the equipment.

Managed laptop computers

Provision of Windows and Mac computers from recommended suppliers which conform to required technical specifications to ensure devices are encrypted and are managed with IT policies for compliance purposes.

Find a PC

Via the intranet you can access real-time availability of University IT open access computers across campus. Open access computers are available in Library locations and computer rooms. School-managed computers and locations are not included in this service.

Please contact the IT Service Desk with any additional equipment requirements.

About this service

About this service

About this service

Email, calendaring and contacts functionality for staff and students using Microsoft 365 available via desktop, web or mobile.

This service allows you to:

• Send and receive emails from both individual and shared Cardiff University mailboxes using either @cardiff.ac.uk or @caerdydd.ac.uk qualified addresses.
• Use the calendar to schedule meetings and appointments
• 'Busy search' meeting attendees resource (rooms)..
• Access the service via desktop, mobile, and web clients.
• Use mail lists or dedicated software to send emails to whole groups or to lists of individuals, Outlook is integrated into Office 365 suite of applications, which simplifies interaction with other O365 tools, such as sharing files.
• Organise and manage contacts (including those external to the University), and use the University global address book to quickly identify internal intended recipients.
• Use distribution groups to facilitate communication with sets of University addressees.
• Create lists of contacts.

Tools are also available to assist with managing user subscription lists (including addressees outside of the University).

The email and calendaring functionality integrates fully with Office 365.

Access this service online, or using Microsoft Outlook desktop application installed on your Windows or Mac computer. You can also use the Microsoft Outlook client installed on your mobile device.

This service can also be accessed via some non-Microsoft applications, but this is not officially supported by the University.

In addition to the per-user address book which can be used to organise and manage contacts (including of those external to the University), the University Global Address Book can be used to quickly identify internal intended recipients. Distribution Groups facilitate easy communication with sets of University addressees, and lists of contacts can also be created and maintained by users. Tools are also available to assist with managing user subscription lists (including addressees outside of the University). The email and calendaring functionality integrates fully with the suite of Office 365 applications, simplifying switching between and interaction with other Office 365 applications and greatly improving the seamless collaboration on files stored in Microsoft’s cloud.

In addition to the per-user address book which can be used to organise and manage contact (including those external to the University), the University Global Address Book can be used to quickly identify internal intended recipients. Distribution Groups facilitate easy communication with sets of University addressees, and lists of contacts can also be created and maintained by users.

Tools are also available to assist with managing user subscription lists (including addressees outside of the University). The email and calendaring functionality integrates fully with the suite of Office 365 applications, simplifying switching between and interaction with other Office 365 applications and greatly improving the seamless collaboration on files stored in Microsoft’s cloud.

About this service

Email, calendaring and contacts functionality for staff and students using Microsoft 365 available via desktop, web or mobile.

This service allows you to:

• Send and receive emails from both individual and shared Cardiff University mailboxes using either @cardiff.ac.uk or @caerdydd.ac.uk qualified addresses.
• Use the calendar to schedule meetings and appointments
• 'Busy search' meeting attendees resource (rooms)..
• Access the service via desktop, mobile, and web clients.
• Use mail lists or dedicated software to send emails to whole groups or to lists of individuals, Outlook is integrated into Office 365 suite of applications, which simplifies interaction with other O365 tools, such as sharing files.
• Organise and manage contacts (including those external to the University), and use the University global address book to quickly identify internal intended recipients.
• Use distribution groups to facilitate communication with sets of University addressees.
• Create lists of contacts.

Tools are also available to assist with managing user subscription lists (including addressees outside of the University).

The email and calendaring functionality integrates fully with Office 365.

Access this service online, or using Microsoft Outlook desktop application installed on your Windows or Mac computer. You can also use the Microsoft Outlook client installed on your mobile device.

This service can also be accessed via some non-Microsoft applications, but this is not officially supported by the University.

In addition to the per-user address book which can be used to organise and manage contacts (including of those external to the University), the University Global Address Book can be used to quickly identify internal intended recipients. Distribution Groups facilitate easy communication with sets of University addressees, and lists of contacts can also be created and maintained by users. Tools are also available to assist with managing user subscription lists (including addressees outside of the University). The email and calendaring functionality integrates fully with the suite of Office 365 applications, simplifying switching between and interaction with other Office 365 applications and greatly improving the seamless collaboration on files stored in Microsoft’s cloud.

In addition to the per-user address book which can be used to organise and manage contact (including those external to the University), the University Global Address Book can be used to quickly identify internal intended recipients. Distribution Groups facilitate easy communication with sets of University addressees, and lists of contacts can also be created and maintained by users.

Tools are also available to assist with managing user subscription lists (including addressees outside of the University). The email and calendaring functionality integrates fully with the suite of Office 365 applications, simplifying switching between and interaction with other Office 365 applications and greatly improving the seamless collaboration on files stored in Microsoft’s cloud.

About this service

Email, calendaring and contacts functionality for staff and students using Microsoft 365 available via desktop, web or mobile.

This service allows you to:

• Send and receive emails from both individual and shared Cardiff University mailboxes using either @cardiff.ac.uk or @caerdydd.ac.uk qualified addresses.
• Use the calendar to schedule meetings and appointments
• 'Busy search' meeting attendees resource (rooms)..
• Access the service via desktop, mobile, and web clients.
• Use mail lists or dedicated software to send emails to whole groups or to lists of individuals, Outlook is integrated into Office 365 suite of applications, which simplifies interaction with other O365 tools, such as sharing files.
• Organise and manage contacts (including those external to the University), and use the University global address book to quickly identify internal intended recipients.
• Use distribution groups to facilitate communication with sets of University addressees.
• Create lists of contacts.

Tools are also available to assist with managing user subscription lists (including addressees outside of the University).

The email and calendaring functionality integrates fully with Office 365.

Access this service online, or using Microsoft Outlook desktop application installed on your Windows or Mac computer. You can also use the Microsoft Outlook client installed on your mobile device.

This service can also be accessed via some non-Microsoft applications, but this is not officially supported by the University.

In addition to the per-user address book which can be used to organise and manage contacts (including of those external to the University), the University Global Address Book can be used to quickly identify internal intended recipients. Distribution Groups facilitate easy communication with sets of University addressees, and lists of contacts can also be created and maintained by users. Tools are also available to assist with managing user subscription lists (including addressees outside of the University). The email and calendaring functionality integrates fully with the suite of Office 365 applications, simplifying switching between and interaction with other Office 365 applications and greatly improving the seamless collaboration on files stored in Microsoft’s cloud.

In addition to the per-user address book which can be used to organise and manage contact (including those external to the University), the University Global Address Book can be used to quickly identify internal intended recipients. Distribution Groups facilitate easy communication with sets of University addressees, and lists of contacts can also be created and maintained by users.

Tools are also available to assist with managing user subscription lists (including addressees outside of the University). The email and calendaring functionality integrates fully with the suite of Office 365 applications, simplifying switching between and interaction with other Office 365 applications and greatly improving the seamless collaboration on files stored in Microsoft’s cloud.

About this service

About this service

About this service

This service allows staff and students to save files in secure, accessible locations and across a variety of platforms (desktop, mobile, and web clients).

This service allows you to:

• synchronise selected files across your devices for offline use
• collaborate and share files with groups or individuals
• securely transfer large files (up to 15GB) with selected individuals

OneDrive for Business

Microsoft OneDrive for Business provides 1TB of secure online file storage on Microsoft’s cloud platform for individual files.

Access OneDrive for Business through the OneDrive web application and through the navigation bar on the intranet home page. You can use OneDrive to:

• access the cloud storage area from within other Office 365 applications
• synchronise files between the cloud and individual devices
• share files and work collaboratively, editing Office documents in real time
• work with files offline
• control who can access files and what they can do.

Installing the OneDrive for Business desktop application on a PC or Mac enables offline working. Microsoft Office desktop applications for PCs and Macs can directly access the OneDrive for Business cloud storage of the user signed in to the application without the need to install the file sync application.

Microsoft has also produced OneDrive for Business mobile apps for both the iOS and Android platforms.

Home drive and Shared drive

The Shared drive allows you to store and share files within a team/group or College/School/Professional Service department. You can set permissions to access files or folders on an individual or group basis to restrict access to files as required.

Home drives are served from both of the University’s secure on-site data centres; if there is a failure with one, the service will still be seamlessly available from the other.

Backups are taken each night and retained for 90 days. Users can request specific files to be restored from the nightly backups, or in extreme circumstances, (such as a ransomware attack) that their entire Home drive be restored.

Due to the level of manual operation involved, this is a disaster recovery facility, with restoration to a specified date within the last 90 days.

Accessing the Home and Shared drives

You can access the Home and Shared drives on-site and off-site from PCs and Macs using Common internet file system (CIFS) technology. These drives are available automatically, as the 'H:\' and 'S:\' mapped network drives, respectively.

Off-site access to the Home or Shared drive via CIFS requires the use of the secure remote access service, but you can access these drives from any computer anywhere through a web browser via the MyFiles tool (which can be found in the intranet navigation bar).

Both Shared and Home drives use the same technologies and enjoy the same dual datacentre high-availability and backup/restore provision.

Large file transfer

Using FastFile you can share up to 15GB shared between named individuals (either the sender or receiver must be a student or a member of Cardiff University). This means you can send files that are too large to be shared by email both internally and externally. Files remain available within the system for a period of 14 days, unless deleted sooner by the sender.

Related services include:

Access off campus

About this service

This service allows staff and students to save files in secure, accessible locations and across a variety of platforms (desktop, mobile, and web clients).

This service allows you to:

• synchronise selected files across your devices for offline use
• collaborate and share files with groups or individuals
• securely transfer large files (up to 15GB) with selected individuals

OneDrive for Business

Microsoft OneDrive for Business provides 1TB of secure online file storage on Microsoft’s cloud platform for individual files.

Access OneDrive for Business through the OneDrive web application and through the navigation bar on the intranet home page. You can use OneDrive to:

• access the cloud storage area from within other Office 365 applications
• synchronise files between the cloud and individual devices
• share files and work collaboratively, editing Office documents in real time
• work with files offline
• control who can access files and what they can do.

Installing the OneDrive for Business desktop application on a PC or Mac enables offline working. Microsoft Office desktop applications for PCs and Macs can directly access the OneDrive for Business cloud storage of the user signed in to the application without the need to install the file sync application.

Microsoft has also produced OneDrive for Business mobile apps for both the iOS and Android platforms.

Home drive and Shared drive

The Shared drive allows you to store and share files within a team/group or College/School/Professional Service department. You can set permissions to access files or folders on an individual or group basis to restrict access to files as required.

Home drives are served from both of the University’s secure on-site data centres; if there is a failure with one, the service will still be seamlessly available from the other.

Backups are taken each night and retained for 90 days. Users can request specific files to be restored from the nightly backups, or in extreme circumstances, (such as a ransomware attack) that their entire Home drive be restored.

Due to the level of manual operation involved, this is a disaster recovery facility, with restoration to a specified date within the last 90 days.

Accessing the Home and Shared drives

You can access the Home and Shared drives on-site and off-site from PCs and Macs using Common internet file system (CIFS) technology. These drives are available automatically, as the 'H:\' and 'S:\' mapped network drives, respectively.

Off-site access to the Home or Shared drive via CIFS requires the use of the secure remote access service, but you can access these drives from any computer anywhere through a web browser via the MyFiles tool (which can be found in the intranet navigation bar).

Both Shared and Home drives use the same technologies and enjoy the same dual datacentre high-availability and backup/restore provision.

Large file transfer

Using FastFile you can share up to 15GB shared between named individuals (either the sender or receiver must be a student or a member of Cardiff University). This means you can send files that are too large to be shared by email both internally and externally. Files remain available within the system for a period of 14 days, unless deleted sooner by the sender.

Related services include:

Access off campus

About this service

Fulfilling management, organisation or administrative functions of the University.

This service provides auditing solutions, auditing reports through Pentana  and Committee support through Director's Desk:

Internal Audit (Pentana) 
Risk based audit management solution configured to deliver Cardiff University’s audit procedures.  Provides improved quality control, increased accuracy of audit reports, and makes the auditing processes easier to
manage.

Committee Support (Directors Desk)
Online portal designed to provide leadership teams (committees) with improved governance, management, engagement, management of paperwork and improved communications between committee
members.  Directors Desk provides access to committee documents from any device and any location. This application requires a subscription.

Contact the IT Service Desk for more information.

About this service

Providing centralised, reliable and cost-effective hosting for websites, domains, servers and SSL certificates.

University IT Staff will:

• work with you to design a  server with appropriate specifications for your application
• recommend and provide the suitable server platform (Windows and Linux)
• manage all upgrades and patches manage backups (both application and data)
• provide advice on domain names, registration and hosting of domain names and SSL certificates.

Hosting Services offer centralised hosting for both physical and virtual servers, provision of database as a service, website hosting, domain name registration, SSL certificate (request via JANET) and system administration of hosted servers.

Core services are centrally funded.  Any service that is not core is charged. This is based on what is requested and relies on the following components (the list is not exhaustive):

• number of CPUs
• memory required
• storage required
• backups required
• software licences
• domain names
• domain name registration
• SSL certificates.

About this service

Providing centralised, reliable and cost-effective hosting for websites, domains, servers and SSL certificates.

University IT Staff will:

• work with you to design a  server with appropriate specifications for your application
• recommend and provide the suitable server platform (Windows and Linux)
• manage all upgrades and patches manage backups (both application and data)
• provide advice on domain names, registration and hosting of domain names and SSL certificates.

Hosting Services offer centralised hosting for both physical and virtual servers, provision of database as a service, website hosting, domain name registration, SSL certificate (request via JANET) and system administration of hosted servers.

Core services are centrally funded.  Any service that is not core is charged. This is based on what is requested and relies on the following components (the list is not exhaustive):

• number of CPUs
• memory required
• storage required
• backups required
• software licences
• domain names
• domain name registration
• SSL certificates.

About this service

About this service

Business Intelligence and Management Information reporting to Colleges, Schools and Professional Services.

This service:

• provides both simple and complex reports depending on requirement
• provides both standard and bespoke reports depending on requirement
• can automate reports to run at a frequency defined by the user.

Business Intelligence provides access to key business data that enables the University’s senior management to make strategic, information-based decisions. The service provides access to a single source of data, combined across an agreed set of business functions, along with a series of analytic reports and capability.

This enables data analysts in Colleges and Professional Services to create and make use of reports more coherently and consistently. Business Objects allows you to run reports against corporate data within databases such as SIMS (the student records system) and CoreHR (the staff HR system).

Business Intelligence and Business Objects rely on data from the business and student facing corporate systems.

About this service

About this service

About this service

About this service

About this service

About this service

About this service

The University network allows computers and other hardware to communicate with each other, and the outside world via physical wired and wireless connections across campus and student residences.

The network:

• provides secure and resilient network connectivity both on campus and from other institutions using the eduroam network service
• provides connectivity for University visitors  (e.g. conference attendees etc.)
• provides network connectivity via ethernet cable
• provides network connectivity via WiFi (eduroam) for laptops and mobile devices
• provides wireless connectivity for Students in University residences (ResLAN).

Some academic Schools run their own internal networks specifically for teaching purposes.

Use of additional networking equipment (such as a router or repeater) is not permitted on campus. Attempted use of such equipment is prohibited and the device will be blocked

Staff and students can access the network using their University username and password credentials.  For device specific instructions, please search for ‘Wireless and remote access’ on the staff or student intranet.

Additional wired or wireless points within locations is charged on a case-by-case basis. Users should contact the IT Service Desk for more information about availability and costs.

About this service

About this service

About this service

The research data store can provide 1TB of storage per live research project, with additional storage available at a chargeable rate.

Large file storage service specifically designed for research data. Includes 1TB per live project as default.

• Allocations above 1TB may be provided, subject to certain criteria and may be chargeable.
• Your data is securely held within the University. It is easier and more secure than storing data locally (e.g. NAS drives). 'Snapshot' copies of the data are kept for the last 20 days in case of data loss or corruption.
• Complies with University information security framework handling guidelines for the storage of highly confidential data (C1 data).
• Controlled data access, which can be securely shared with colleagues inside and outside the University.

Eligible for:

• active projects that have been awarded external funding
• active projects that are seeking external funding
• active projects that are being conducted by postgraduate researchers
• active projects that are being conducted by Cardiff University staff without external funding.

All requests for research data store should come through the form on the Research Portal.

Related services include:

• Research Data Store
• Research Portal (Converis)
• Fast file
• Advanced Research Computing
• OneDrive

About this service

Access teaching timetables at any time and via any device.

This service:

• provides access to your personal academic timetable
• can synchronise to your choice of calendar
• ensures all changes are updated within 15 minutes
• is smartphone and tablet compatible

The service can be accessed via the intranet, taking you directly to the timetabling web page, or via the Student App. You can also connect your timetable with a smartphone or tablet, and to other calendar applications. Access the application help page for more information.

Related services include:

Learning Central

Student App

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About this service

Access teaching and learning resources, including module information and timetables, and find out the expected standards for content on this platform

• Access lecture notes and slides.
• Access multimedia content such as lecture capture.
• Submit assessments online, including originality checking.
• Access interactive discussion boards.
• Module evaluation.

The Virtual Learning Environment (Learning Central) encompasses a vast array of tools and materials, arranged by module and securely accessible via your University username and password. In addition to the above features, Learning Central enables instructors to post announcements to students, set online tests and quizzes, and mark student submissions.

The service can be accessed via the intranet or directly visiting the Learning Central intranet page. A mobile app is also available from the App Store (iOS) and Google Play.

Related services include:

Mahara

Learn Plus

Xerte

Blackboard Collaborate

About this service

The University-wide academic modelling solution (ePlatform).

This service is essential in the delivery of the University’s Supporting Excellence programme. The workload modelling system provides a consistent and transparent tool for the allocation and communication of academic workloads.

This service:

• allows for the viewing of personal academic workload
• allows workload levels to be monitored
• provides transparency of workload allocation.

Related services include:

Core HR

About this service

The University-wide academic modelling solution (ePlatform).

This service is essential in the delivery of the University’s Supporting Excellence programme. The workload modelling system provides a consistent and transparent tool for the allocation and communication of academic workloads.

This service:

• allows for the viewing of personal academic workload
• allows workload levels to be monitored
• provides transparency of workload allocation.

Related services include:

Core HR